Frequently Asked Questions

Shipping Information

How Long Will it Take To Get My Package?

Package will be arrive on 3 to 7 working days. The shipment arrival are based on the sending location. Note that our services are based on Malaysia only. For foreign customer who purchase can contact us for further information.

How Do I Track My Order?

Customer can check their order at Tracking Order Page . Customer need to insert their order number and billing email address. Other than that user can login to their Account and check the delivery status. We will inform customer each time customer purchase an order through emails.

How Do I Place an Order?

Customer can browse our shopping website and click on the product they desire. After that customer need to key in how many product they want to purchase and click Add to Cart button. Your cart will be update. On the top right of the page there is shopping bag icon. Click on that and click checkout.

You need to provide all your details. All details are important for the purchasing process. Choose Molpay payment method and you can use either your credit card or purchase via online banking.

How Should I to Contact if I Have Any Queries?

Customer can fill in contact us form or can directly email us at sales.catsruspetshop@gmail.com

Do I Need an Account to Place an Order?

Yes, during checkout customer are required to create or log in to their existing account.